New investment in AI-powered feedback analysis
The Spicehaus Swiss Venture Fund II completed its second investment into Caplena AG. Caplena is an ETH spin-off and offers an AI-powered SaaS solution for the automated analysis of customer feedback. Their solution helps companies to automatically analyze countless customer feedback from various sources to identify relevant topics and trends. Caplena’s software can analyze customer feedback from surveys, social media and customer reviews on Tripadvisor, Google Maps, Amazon and many other platforms.
The customer feedback data is analyzed by Caplena’s proprietary AI model and insights are visualized on a dashboard for various stakeholders within the respective company. Standard AI models are not specialized enough for this and would generate inaccurate or contradictory results.
The company already serves a large number of well-known customers such as Beiersdorf, ebay, DHL and Lufthansa.
Spicehaus acted as co-lead investor in the CHF 3 million funding round. The lead investor in this round was the European VC fund Inveready, based in Barcelona. The official press release can be found under this link.
